RMM Integration and custom ticket body
This is a great product, and I've already included a ps1 to detect our RMM agent and install it if its missing. One of the other things we do with this is dump the Agent ID and status (last check in time, etc) into the report -however I would like to be able to have this added into the body of the ticket as well. With specific custom information being dumped into the ticket we can execute scripts against it to associate tickets to the computer for example. With Connectwise Manage, the Configuration Item of a CW Automate computer attached to ticket allows launching the computer directly from the ticket and allows us to track history of computer tickets much easier.
I'm thinking the way it works would be anything we wanted into the report should go to "*_appendreport.txt" and anything for the body would go "*_.appendticket.txt".