More Customization in GUI
Stumbled across this in the r/MSP reddit space and got our buttons recently. First off, thank you! We're a medium sized MSP based in Australia and really excited about how this can help cut down the number of calls we take on a daily basis and streamline diagnosing PC incidents.
My feature request is around the Step 2 and Step 3 options once the help button has been pressed.
We function within the ITIL workspace and have matrix's which set our priority and SLA on new tickets received in Connectwise.
Currently your GUI options are limited to just the checkboxes and radio buttons on Step 2 and Step 3. We would really like to be able to edit the "How would you like to be contacted?"
Obviously with a character limit to not run into too much trouble.
As for Step 3, it would be a nice touch to be able to set which options are pre-ticked. Until a time when the remote access feature is able to be completely removed (We use Solarwinds N-able for a full feature RMM tool) it would be good to have the remote access option unticked by default in the build request screen.
EDIT: I've just tested, unticking the "Enable Remote Access" in the GUI settings page, on the Dev build completely removes this checkbox! Nice.
EDIT: We have the ConnectWise integration working and love that you get to see your ticket number on submission! Very nice touch.
Our phone system is setup that if a client is calling they can punch in their ticket number and go through to the technician assigned that ticket, would it be possible to add custom text on the final submitted page below the ticket number field to prompt customers? This could be used for other integrations also.
Really look forward to the growth of this product!