I cannot seem to get SyncroMSP integration working.
I am having some trouble with the SyncroMSP integration. I am getting an error that “Your request has not been submitted”.
I followed the instructions on the website for RepairShopr/SyncroMSP integration:
- Created a new customer called Helpdesk Buttons with the email address of unregistered@helpdeskbuttons.com
- Created a contact for that user called Helpdesk Button with the same email address
- Created a portal user for that contact with the login name of unregistered@helpdeskbuttons.com and a random password
- Entered my SyncroMSP API URL and API Key onto the helpdeskbutton.com website
I have also verified that my API URL works: https://{mydomain}.syncromsp.com/api/v1/customers?api_key={My API Key}.
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Can I get you to give us a call this morning at (833) 328-8866. We will try to get a Dev on the phone to look at this with you.
I just received an email from someone at support@helpdeskbuttons.com, and it is working now.
The issue was the API URL. The documentation was incorrect and has been updated. the correct API URL is "{mydomain}.syncromsp.com" not "https://{mydomain}.syncromsp.com/api/v1/customers?api_key="
The integration portion appears to be working properly now!
"Entered my SyncroMSP API URL"
That may be the issue. You only should enter the domain name. "mycompany.syncromsp.com"
This was wrong in our documentation, It is now fixed, thanks for your help finding this.