Preventing Unwanted Button Presses
I haven't received my button or performed any testing yet, but I had a thought that I'd like to ask about. It occurs to me that in some types of environments, it could become a problem if buttons are being pressed when there isn't a problem to be addressed. Maybe it's an immature office prank, or a guest is messing with a user's button, or maybe the user accidentally puts a stack of paperwork on their button. That would generate invalid tickets and waste time on both ends of the process. I expect that most of these scenarios can be prevented using training and disciplinary measures, but I'm curious whether you've considered putting anything in place to prevent invalid button presses.
I've put a little bit of thought to it, but I haven't thought of anything more practical than a keyboard shortcut to disable/enable the button (which I imagine people would forget about), and a cover or piece of hardware to "lock" the button when it's not in use, like you might see on a fire alarm or panic button or something. Neither of those sound like particularly good fixes, and I don't even know how big of a problem accidental/malicious button presses will be. Maybe it's something to treat as a paid add-on of some kind for people who know they'll need something like that. I work with a number of schools, so I tend to think of things like this in terms of whether or not it poses an opportunity for someone to anonymously cause some seemingly-harmless trouble. I just figured I'd throw it out there.
What I've seen of the service and the software so far looks really good. I'm excited to put one of these bad buys out into the field to see what it can do!