Email Connector

If you are using the email connector is give a random ticket that doesn't/can't correspond to anything on our side. I would rather it not provide this at all as it will confuse the end users.


  • For what it's worth I was told on the Reddit discussion that this is only an issue with the email connector option. I am still waiting for Syncro integration so I can't confirm that.

  • edited July 2019

    I think this is a leftover of an older feature that we deprecated. I will look into this. I think the idea was to give the end users some point of reference that would at least make it into your ticketing system and most ticketing systems support a global search feature. We may change this in the future. But TheNetworkSmith is correct that this is not in the full integrations.

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