Add attachments / pictures to Problem Description
When you are on Step 2 - Problem Description, can we get it so the client can add attachments and insert pictures/screenshots to the message when sending us a ticket?
eg. Clients often have questions about a report, or want us to check if something is setup correctly, so when they email they attach the report or insert a screenshot of their setup for us to look at.
Sometimes it is a separate device that is having an issue so they also send in photos of it.
Thank you for such a great product!